{"id":64742,"date":"2024-07-18T06:39:31","date_gmt":"2024-07-18T06:39:31","guid":{"rendered":"https:\/\/sinchbogdanimport.local\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/"},"modified":"2024-10-28T10:38:27","modified_gmt":"2024-10-28T10:38:27","slug":"der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022","status":"publish","type":"resources","link":"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/","title":{"rendered":"Der Bericht: Kundenerlebnisse im Jahr 2022"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">CX-Jahresbericht<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 \">\r\n                                Brave New World                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Bericht \u00fcber das Kundenerlebnis<\/p><p class=\"mb-0\">M\u00f6chten Sie wissen, was Verbraucher 2022 wollen? Wir wollten es auch wissen, also haben wir 3&nbsp;000 Verbraucher weltweit befragt \u2013 und einige \u00fcberraschende Antworten bekommen.<\/p><\/div>\r\n                        \r\n                        <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Lust auf mehr Erfolg?<\/p><\/li><li><p>Was m\u00f6chten Verbraucher dieses Jahr wirklich?<\/p><\/li><\/ul>\r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/image.m.sinch.com\/lib\/fe28117473640475771179\/m\/1\/d6625fdf-d0c6-4e8a-b005-6d9bfea4ed6d.pdf\" target=\"_blank\" class=\"btn btn-secondary btn-lg btn-animated\" >Bericht herunterladen<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Brave New World\" fetchpriority=\"high\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-be3948c079c3229f50ae906b6504352a\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center  justify-content-center text-center\">\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-bd89f9b48e07d9cd646a642b23b58f61\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Trend 1<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Beziehung erfolgreich aufbauen<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Verbraucher werden mit Benachrichtigungen \u00fcberflutet. Manche Arten von Nachrichten haben sich zwischen 2019 bis 2020 schier verdoppelt. Doch konnten sie auch einen Mehrwert bieten? Wir haben herausgefunden, dass Verbraucher es begr\u00fc\u00dfen w\u00fcrden, wenn die Nachrichten wertvolle Inhalte enthalten w\u00fcrden, etwa:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Beziehung erfolgreich aufbauen\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-02-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                90%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    der Kunden w\u00fcrden gerne in der Nachricht<br \/>\nantworten k\u00f6nnen, um Fragen zu stellen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-d1bb3f10313a53afbabeac50fa70b2d8\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Trend 2<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Eine Sache des Vertrauens&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Vertrauen ist im Gesch\u00e4ftsleben alles \u2013 egal in welchem Bereich. Jede Kundeninteraktion, unabh\u00e4ngig vom Kanal, basiert auf Vertrauen. Wir haben in einer Reihe von Branchen einen starken Zusammenhang zwischen einem guten Kundenerlebnis und dem Vertrauen in ein Unternehmen festgestellt:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Eine Sache des Vertrauens...\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-03-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                87%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    der Kunden vermeiden aktiv, bei Unternehmen<br \/>\nzu kaufen, denen sie nicht vertrauen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-c2e1e5137f8d55a948266b12628bcc66\" class=\"section section-altblo section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">Trend 3<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Die Mischung macht&#8217;s&#8230;<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">2022 ist das Jahr, in dem Kundenerlebnisse \u00fcber Omnichannel hinaus- und in eine wirklich nahtlose Kommunikation \u00fcbergehen. Auf jedem Kanal zu jeder Zeit \u2013 ein Gespr\u00e4ch, mehrere Optionen. Es hat sich gezeigt, dass die Chatbot-Interaktion auf dem Vormarsch war. Eine Kombination aus KI und Mensch war endlich in der Lage, ein nat\u00fcrliches und zufriedenstellendes Kundenerlebnis zu bieten:<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"1296\" height=\"902\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Die Mischung macht&#039;s...\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2024\/08\/SI-Resources-Brave-New-World-CX-Report-04-768x535.png 768w\" sizes=\"(max-width: 1296px) 100vw, 1296px\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                            \r\n                                                        <div class=\"card-title text-accent mb-0 h3\"\r\n                                                                >\r\n                                95%                            <\/div>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    der Kunden m\u00f6chten sofort vom Messaging-Chat<br \/>\nzum Sprachanruf wechseln k\u00f6nnen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n        \r\n        <section data-content-type=\"component\"  class=\"section overflow-hidden section-py bg-body\" data-theme=\"light\">\r\n            <div class=\"d-flex flex-column gap-6 gap-md-7 gap-lg-9\">\r\n                                <div class=\"carousel \" data-carousel=\"block-6be4494be70bacc204286dd48f5ca57c\" data-carousel-active-index=\"0\" data-carousel-dragable=\"false\" >\r\n                    <div class=\"container testimonials\">\r\n                        <div class=\"carousel__track carouselTrack\" data-transition=\"true\">\r\n                            <div class=\"row position-relative flex-nowrap\">\r\n                                                                    <div class=\"col-12 active\" data-carousel-slide=\"0\">\r\n                                        <div class=\"quote carousel-item bg-sand  px-5 py-7 p-md-9 rounded-xl shadow-lg d-flex flex-column m-0 h-100\" data-theme=\"light\">\r\n\r\n                                            <div class=\"row h-100\">\r\n                                                <div class=\"col-md-12 text-start gap-4 gap-md-5 d-flex flex-column\">\r\n                                                                                                            <div class=\"quote-logo\">\r\n                                                                                                                            <svg height=\"40\" class=\"quote-icon quote-icon-color\" aria-hidden=\"true\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/custom-icons\/quotes-right.svg\"><\/svg>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                                                                            <div>\r\n                                                            \r\n                                                                                                                            <blockquote class=\"m-0 quote-content text-body-color\" id=\"quote-block-6be4494be70bacc204286dd48f5ca57c-0\">\r\n                                                                    \u201eHeute geben 89&nbsp;% der Verbraucher an, dass sie Dialoge \u00fcber Messaging-Kan\u00e4le und Apps f\u00fchren m\u00f6chten. Sie wollen vielf\u00e4ltige Erlebnisse und die M\u00f6glichkeit, selbst aktiv zu werden.\u201c                                                                <\/blockquote>\r\n                                                                                                                    <\/div>\r\n                                                    \r\n                                                    \r\n                                                    \r\n                                                    \r\n\r\n                                                    \r\n                                                <\/div>\r\n\r\n                                                                                            <\/div>\r\n\r\n                                        <\/div>\r\n\r\n                                    <\/div>\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n                            <\/div>\r\n        <\/section>\r\n    ","protected":false},"author":3,"featured_media":0,"menu_order":22,"template":"","meta":{"_acf_changed":false,"footnotes":""},"resources_category":[408],"class_list":["post-64742","resources","type-resources","status-publish","hentry","resources_category-berichte"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Der Bericht: Kundenerlebnisse im Jahr 2022<\/title>\n<meta name=\"description\" content=\"Es ist eine barndneue Welt f\u00fcr das Kundenerlebnis. Laden Sie sich den Bericht mit den neuesten Trends zum Thema Kundenerlebnisse herunter. Er enth\u00e4lt n\u00fctzliche Erkenntnisse und Geschichten, die Sie inspirieren werden.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Der Bericht: Kundenerlebnisse im Jahr 2022\" \/>\n<meta property=\"og:description\" content=\"Es ist eine barndneue Welt f\u00fcr das Kundenerlebnis. Laden Sie sich den Bericht mit den neuesten Trends zum Thema Kundenerlebnisse herunter. Er enth\u00e4lt n\u00fctzliche Erkenntnisse und Geschichten, die Sie inspirieren werden.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/\" \/>\n<meta property=\"og:site_name\" content=\"Sinch\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/wearesinch\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-10-28T10:38:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Powering-Trusted-Comms.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"668\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@WeAreSinch\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/resources\\\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/de\\\/resources\\\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\\\/\",\"name\":\"Der Bericht: Kundenerlebnisse im Jahr 2022\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#website\"},\"datePublished\":\"2024-07-18T06:39:31+00:00\",\"dateModified\":\"2024-10-28T10:38:27+00:00\",\"description\":\"Es ist eine barndneue Welt f\u00fcr das Kundenerlebnis. Laden Sie sich den Bericht mit den neuesten Trends zum Thema Kundenerlebnisse herunter. Er enth\u00e4lt n\u00fctzliche Erkenntnisse und Geschichten, die Sie inspirieren werden.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/resources\\\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\\\/#breadcrumb\"},\"inLanguage\":\"de-DE\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/sinch.com\\\/de\\\/resources\\\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/resources\\\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/sinch.com\\\/de\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Resources\",\"item\":\"https:\\\/\\\/sinch.com\\\/de\\\/resources\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Der Bericht: Kundenerlebnisse im Jahr 2022\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#website\",\"url\":\"https:\\\/\\\/sinch.com\\\/de\\\/\",\"name\":\"Sinch\",\"description\":\"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch\",\"publisher\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/sinch.com\\\/de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"de-DE\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#organization\",\"name\":\"Sinch\",\"url\":\"https:\\\/\\\/sinch.com\\\/de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"de-DE\",\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"contentUrl\":\"https:\\\/\\\/sinch.com\\\/wp-content\\\/uploads\\\/2024\\\/09\\\/Thumbnail-Logo-Honey.png\",\"width\":800,\"height\":496,\"caption\":\"Sinch\"},\"image\":{\"@id\":\"https:\\\/\\\/sinch.com\\\/de\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/wearesinch\\\/\",\"https:\\\/\\\/x.com\\\/WeAreSinch\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/sinch\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UCZZ2u_B2afTxA0v-xcgfsaw\",\"https:\\\/\\\/www.instagram.com\\\/wearesinch\\\/\"]}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Der Bericht: Kundenerlebnisse im Jahr 2022","description":"Es ist eine barndneue Welt f\u00fcr das Kundenerlebnis. Laden Sie sich den Bericht mit den neuesten Trends zum Thema Kundenerlebnisse herunter. Er enth\u00e4lt n\u00fctzliche Erkenntnisse und Geschichten, die Sie inspirieren werden.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/","og_locale":"de_DE","og_type":"article","og_title":"Der Bericht: Kundenerlebnisse im Jahr 2022","og_description":"Es ist eine barndneue Welt f\u00fcr das Kundenerlebnis. Laden Sie sich den Bericht mit den neuesten Trends zum Thema Kundenerlebnisse herunter. Er enth\u00e4lt n\u00fctzliche Erkenntnisse und Geschichten, die Sie inspirieren werden.","og_url":"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/","og_site_name":"Sinch","article_publisher":"https:\/\/www.facebook.com\/wearesinch\/","article_modified_time":"2024-10-28T10:38:27+00:00","og_image":[{"width":1200,"height":668,"url":"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Powering-Trusted-Comms.png","type":"image\/png"}],"twitter_card":"summary_large_image","twitter_site":"@WeAreSinch","schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/","url":"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/","name":"Der Bericht: Kundenerlebnisse im Jahr 2022","isPartOf":{"@id":"https:\/\/sinch.com\/de\/#website"},"datePublished":"2024-07-18T06:39:31+00:00","dateModified":"2024-10-28T10:38:27+00:00","description":"Es ist eine barndneue Welt f\u00fcr das Kundenerlebnis. Laden Sie sich den Bericht mit den neuesten Trends zum Thema Kundenerlebnisse herunter. Er enth\u00e4lt n\u00fctzliche Erkenntnisse und Geschichten, die Sie inspirieren werden.","breadcrumb":{"@id":"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/#breadcrumb"},"inLanguage":"de-DE","potentialAction":[{"@type":"ReadAction","target":["https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/sinch.com\/de\/resources\/der-brave-new-world-bericht-kundenerlebnisse-im-jahr-2022\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/sinch.com\/de\/"},{"@type":"ListItem","position":2,"name":"Resources","item":"https:\/\/sinch.com\/de\/resources\/"},{"@type":"ListItem","position":3,"name":"Der Bericht: Kundenerlebnisse im Jahr 2022"}]},{"@type":"WebSite","@id":"https:\/\/sinch.com\/de\/#website","url":"https:\/\/sinch.com\/de\/","name":"Sinch","description":"SMS Messaging, Voice, Email, Video &amp; Verification APIs | Sinch","publisher":{"@id":"https:\/\/sinch.com\/de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/sinch.com\/de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"de-DE"},{"@type":"Organization","@id":"https:\/\/sinch.com\/de\/#organization","name":"Sinch","url":"https:\/\/sinch.com\/de\/","logo":{"@type":"ImageObject","inLanguage":"de-DE","@id":"https:\/\/sinch.com\/de\/#\/schema\/logo\/image\/","url":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","contentUrl":"https:\/\/sinch.com\/wp-content\/uploads\/2024\/09\/Thumbnail-Logo-Honey.png","width":800,"height":496,"caption":"Sinch"},"image":{"@id":"https:\/\/sinch.com\/de\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/wearesinch\/","https:\/\/x.com\/WeAreSinch","https:\/\/www.linkedin.com\/company\/sinch","https:\/\/www.youtube.com\/channel\/UCZZ2u_B2afTxA0v-xcgfsaw","https:\/\/www.instagram.com\/wearesinch\/"]}]}},"_links":{"self":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/resources\/64742","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/resources"}],"about":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/types\/resources"}],"author":[{"embeddable":true,"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/users\/3"}],"version-history":[{"count":0,"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/resources\/64742\/revisions"}],"wp:attachment":[{"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/media?parent=64742"}],"wp:term":[{"taxonomy":"resources_category","embeddable":true,"href":"https:\/\/sinch.com\/de\/wp-json\/wp\/v2\/resources_category?post=64742"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}