{"id":208546,"date":"2026-09-08T17:20:52","date_gmt":"2026-09-08T17:20:52","guid":{"rendered":"https:\/\/sinch.com\/resources\/entwicklung-customer-journey-management-marketing\/"},"modified":"2026-09-09T14:29:38","modified_gmt":"2026-09-09T14:29:38","slug":"the-evolution-of-customer-journey-management-for-marketing-and-beyond","status":"publish","type":"resources","link":"https:\/\/sinch.com\/de\/ressourcen\/the-evolution-of-customer-journey-management-for-marketing-and-beyond\/","title":{"rendered":"Holen Sie Ihre Kunden dort ab, wo sie sind: Ein Bericht \u00fcber Customer Journey Management"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-sand\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 col-lg-5 col-md-6\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">BERICHT \u2022 KONVERSATIONS-API \u2022 MMS \u2022 RICH SMS \u2022 SMS<\/p>\r\n                            \r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 h2\">\r\n                                Holen Sie Ihre Kunden dort ab, wo sie sind: Ein Bericht \u00fcber Customer Journey Management                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Erfahren Sie im Detail, wie ein effektives Customer Journey Management Sie dabei unterst\u00fctzt, Ihre Kunden besser zu verstehen und zu betreuen \u2013 \u00fcber die gesamte Journey hinweg.<\/p><p>In diesem Forschungsbericht von Winterberry Group, Sinch, Adobe, Microsoft und Merkle erfahren Sie, wie Sie Ihre Kunden genau dann und dort abholen, wo sie es w\u00fcnschen.  Entdecken Sie die Fallstricke der Customer Journey, mit denen moderne Unternehmen konfrontiert sind, und erfahren Sie, wie umfassende Customer-Journey-Management-L\u00f6sungen Ihre Herausforderungen meistern und Ihre Kunden begeistern.<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                        \r\n                                            <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 col-lg-7 col-md-6 mt-5 mt-md-0 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            \r\n                                <img decoding=\"async\" width=\"648\" height=\"437\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03.png\" class=\"skip-lazy img-fluid\" alt=\"Bild f\u00fcr Holen Sie Ihre Kunden dort ab, wo sie sind: Ein Bericht \u00fcber Customer Journey Management\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03-300x202.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03-1024x691.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Photo-Sinch-Partner-03-768x518.png 768w\" \/>\r\n                            \r\n                                                    \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                            \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-05c0ba2a4f3d98f6c31d9bffd5294932\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n            \r\n                            <h2 class=\"mb-0 h4\">Sichern Sie sich Ihren kostenlosen Bericht\u00a0\u2013 und steigern Sie Engagement und Zufriedenheit<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p>Erfahren Sie, warum die Kommunikation mit den Kunden zu deren Bedingungen entscheidend ist<\/p><\/li><li><p>Entdecken Sie, wie weit verbreitet Customer Journey Management ist<\/p><\/li><li><p class=\"mb-0\">Erfahren Sie, wie gro\u00dfe Unternehmen ihre Customer Journeys steuern<\/p><\/li><li><p>Erhalten Sie Einblicke in den Reifegrad des Customer Journey Managements<\/p><\/li><\/ul>\r\n                            \r\n                                                            <div class=\"btn-group g-3 mt-0 row\">\r\n                                    \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/sinch.com\/de\/mit-einem-experten-sprechen\/\"  class=\"btn btn-secondary btn-lg btn-animated\" >Jetzt beraten lassen<\/a>\r\n        <\/div>\r\n                                        <\/div>\r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"author":3,"featured_media":60046,"menu_order":26,"template":"","meta":{"_acf_changed":true,"footnotes":""},"resources_category":[408],"class_list":["post-208546","resources","type-resources","status-publish","has-post-thumbnail","hentry","resources_category-berichte"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v28.4 - 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