{"id":192585,"date":"2026-06-17T17:16:24","date_gmt":"2026-06-17T17:16:24","guid":{"rendered":"https:\/\/sinch.com\/messaging\/capabilities\/omnichannel-messaging-api-2\/"},"modified":"2026-06-17T17:16:24","modified_gmt":"2026-06-17T17:16:24","slug":"omnichannel-messaging-api","status":"publish","type":"messaging_cap","link":"https:\/\/sinch.com\/de\/messaging\/capabilities\/omnichannel-messaging-api\/","title":{"rendered":"Omnichannel-Messaging-API"},"content":{"rendered":"\r\n    <section data-content-type=\"component\" class=\"header-block section-py bg-light\" data-theme=\"light\">\r\n        <div class=\"container header-block-container\">\r\n\r\n            \r\n            <div class=\"row align-items-center\">\r\n                <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                    <div class=\"d-flex flex-column gap-3 gap-md-4\">\r\n                        <div>\r\n                                                            <p class=\"text-uppercase section-caption text-body-color\">JEDE NACHRICHT, JEDER KANAL\u00a0<\/p>\r\n                            \r\n                            <h1 class=\"text-accent m-0 p-0 \">\r\n                                Omnichannel-Messaging-API                            <\/h1>\r\n                        <\/div>\r\n\r\n                                                    <div class=\"content-body mb-0 text-body-color\"><p>Machen Sie sich das Leben einfacher,\u00a0indem Sie Ihr Kanal-Management, Ihre Vorlagen und Webhooks zusammenf\u00fchren.\u00a0Mit der\u00a0Sinch Conversation API\u00a0k\u00f6nnen Sie\u00a0\u00fcber eine einzige REST-Integration Nachrichten \u00fcber SMS, WhatsApp, Instagram, Facebook Messenger, RCS und mehr senden und empfangen.\u00a0\u00a0<\/p><\/div>\r\n                        \r\n                        \r\n                        \r\n                                                    <div class=\"btn-group g-3 mt-0 row\">\r\n                                \r\n        <div class=\"col-auto\">\r\n        <a href=\"#form\"  class=\"btn btn-secondary btn-lg btn-animated scrollme\" >Mit einem Experten sprechen<\/a>\r\n        <\/div>\r\n        \r\n        <div class=\"col-auto\">\r\n        <a href=\"https:\/\/dashboard.sinch.com\/signup\" target=\"_blank\" class=\"btn btn-outline-secondary btn-lg btn-animated\" >Gratis testen<\/a>\r\n        <\/div>\r\n                                    <\/div>\r\n\r\n                                                                        <\/div>\r\n                <\/div>\r\n\r\n                                    <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                        \r\n                            <img decoding=\"async\" width=\"648\" height=\"451\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png\" class=\"skip-lazy img-fluid\" alt=\"Image for Omnichannel-Messaging-API\" fetchpriority=\"high\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-300x209.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-1024x713.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Simple-Conversation-API-2-768x535.png 768w\" \/>\r\n                        \r\n                        \r\n                    <\/div>\r\n                \r\n            <\/div>\r\n        <\/div>\r\n\r\n                    <div class=\"block-clients pt-6 pt-md-7 pt-lg-9\">\r\n                \n\r\n        <div class=\"clients clients-default\">\r\n                            <div class=\"clients-title container text-accent fs-sm\">\r\n                                            <div class=\"text-center mb-4\">\r\n                            Schlie\u00dfen Sie sich \u00fcber 150\u00a0000 Unternehmen an, darunter 8 der 10 gr\u00f6\u00dften Technologiekonzerne der Welt                        <\/div>\r\n                                    <\/div>\r\n                <div class=\"clients-logos container p-0 d-flex overflow-hidden flex-wrap\">\r\n                                                    <div>\r\n                                    <svg width=\"92\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/google.svg\" role=\"img\"\r\n                                        alt=\"Google\">\r\n                                                                                    <title>\r\n                                                Google                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"58\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/uber.svg\" role=\"img\"\r\n                                        alt=\"Uber\">\r\n                                                                                    <title>\r\n                                                Uber                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"132\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/paypal.svg\" role=\"img\"\r\n                                        alt=\"PayPal\">\r\n                                                                                    <title>\r\n                                                PayPal                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"62\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/visa.svg\" role=\"img\"\r\n                                        alt=\"Visa\">\r\n                                                                                    <title>\r\n                                                Visa                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"160\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/albertsons.svg\" role=\"img\"\r\n                                        alt=\"Albertsons\">\r\n                                                                                    <title>\r\n                                                Albertsons                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"86\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/tinder.svg\" role=\"img\"\r\n                                        alt=\"Tinder\">\r\n                                                                                    <title>\r\n                                                Tinder                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                                        <div>\r\n                                    <svg width=\"96\" height=\"48\" class=\"clients-logo\" data-svg-load=\"eager\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/logos\/firstbank.svg\" role=\"img\"\r\n                                        alt=\"First Bank\">\r\n                                                                                    <title>\r\n                                                First Bank                                            <\/title>\r\n                                                                                <\/svg>\r\n                                <\/div>\r\n                                        <\/div>\r\n                    <\/div>\r\n\r\n\n\r\n            <\/div>\r\n        \r\n        \r\n        \r\n    <\/section>\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-741179b0e6b7c6441a739a4eaf405f4a\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">WARUM ES WICHTIG IST\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Reduzieren Sie Zeit, Kosten und Risiken beim Multichannel-Messaging\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Schaffen Sie reichhaltigere Konversationen durch eine einzige, einheitliche Erfahrung. Die Sinch Conversation API fungiert als Ihre Omnichannel-Messaging API, sodass Sie nur einmal integrieren, schnell auf neue Kan\u00e4le expandieren und Ihren Messaging-Stack zukunftssicher machen k\u00f6nnen.\u00a0<\/p><\/div>\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/clock-forward.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Beschleunigen Sie die Markteinf\u00fchrung                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    F\u00fchren Sie nach Ihrer ersten Integration neue Kan\u00e4le in Tagen statt in Monaten ein.\u00a0Eine einzige Conversation API-Integration erm\u00f6glicht es Ihnen, auf jedem Kanal schneller zu liefern, ohne zus\u00e4tzliche Builds.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/segmentation.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Reduzieren Sie Komplexit\u00e4t &amp; Kosten\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Einmal schreiben und \u00fcberall senden, um die Entwicklung und die laufende Arbeit zu optimieren, w\u00e4hrend einheitliche Tools den Arbeitsaufwand f\u00fcr Entwickler reduzieren.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-4\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-stack-audio-video.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Machen Sie Ihr Unternehmen zukunftssicher                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    F\u00fcgen Sie aufstrebende Kan\u00e4le hinzu, ohne von vorne anfangen zu m\u00fcssen. Flexibles Kanal-Management h\u00e4lt Ihren Stack bereit f\u00fcr Ver\u00e4nderungen.                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-fbf51eb6e597aa2315c070050c54edae\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">SCHNELLERE LAUNCHES\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">F\u00fchren Sie neue Kan\u00e4le in Tagen statt in Monaten ein\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Sobald Sie\u00a0die\u00a0Conversation API eingerichtet haben, ist das Hinzuf\u00fcgen eines Kanals so\u00a0einfach\u00a0wie eine\u00a0Konfigurationsaktualisierung und kein\u00a0komplett neues\u00a0Entwicklungsprojekt.\u00a0Der Ansatz der Omnichannel-Messaging API \u2013 unterst\u00fctzt durch die Sinch Conversation API \u2013 h\u00e4lt Ihre Roadmap in Bewegung.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Kein monatelanges coding mehr f\u00fcr jeden neuen Kanal\u00a0<\/p><\/li><li><p class=\"mb-0\">F\u00fcgen Sie WhatsApp, RCS und mehr mit einer einzigen \u00c4nderung hinzu\u00a0<\/p><\/li><li><p class=\"mb-0\">Halten Sie\u00a0die Arbeit\u00a0in Entwicklergeschwindigkeit\u00a0am Laufen\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"316\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr F\u00fchren Sie neue Kan\u00e4le in Tagen statt in Monaten ein\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02-300x146.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02-1024x499.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2025\/12\/SI-Diagram-Photo-Unified-Contact-Memory-02-768x375.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-146d35aa6c3781cef3ab456a12af4059\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5 order-md-1\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">NIEDRIGERE KOSTEN\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Reduzieren Sie Entwicklungs- und laufende Kosten drastisch\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Das Jonglieren mit separaten APIs bremst Sie aus.\u00a0Ein\u00a0einheitlicher\u00a0API-Ansatz \u2013 bereitgestellt durch die Sinch Conversation API \u2013 erm\u00f6glicht es\u00a0Ihnen, einmal zu schreiben, \u00fcberall zu senden und Zeit sowie Budget dort zu reinvestieren, wo es wichtig ist.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Entfernen Sie doppelte Code-Basen\u00a0<\/p><\/li><li><p class=\"mb-0\">Verwalten Sie eine Integration, nicht zehn\u00a0<\/p><\/li><li><p class=\"mb-0\">Geben Sie Entwicklern den Freiraum, sich auf Innovation zu konzentrieren\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 order-md-2 ps-md-7 ps-lg-10 text-md-end\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"423\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Reduzieren Sie Entwicklungs- und laufende Kosten drastisch\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph-300x196.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph-1024x668.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/02\/SI-Omnichannel-Messaging-API-Graph-768x501.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-0524cecc43971b7e16dcb4110ddcb9fc\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 order-2 col-md-6 col-lg-5\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">MACHEN SIE IHREN STACK ZUKUNFTSF\u00c4HIG\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Erkunden Sie neue Ideen ohne hohe Investitionen\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                                                            <div class=\"content-body mb-0 text-body-color\"><p class=\"mb-0\">Integrieren Sie ganz einfach\u00a0<a href=\"https:\/\/sinch.com\/apis\/channels\/\">neue und aufstrebende Kan\u00e4le<\/a>\u00a0ohne Umstrukturierungen, sodass Ihr Team\u00a0ohne Bedenken Neues ausprobieren kann.\u00a0Das Omnichannel-Messaging API-Modell durch die Sinch Conversation API macht es leicht, schnell zu experimentieren, zu lernen und zu iterieren.\u00a0<\/p><\/div>\r\n                            \r\n                            <ul class=\"list-styled-check m-0 text-body-color\"><li><p class=\"mb-0\">Testen Sie\u00a0neue Apps mit minimalem Aufwand\u00a0<\/p><\/li><li><p class=\"mb-0\">Bleiben Sie an jedem Touchpoint konsistent\u00a0<\/p><\/li><li><p class=\"mb-0\">Sch\u00fctzen Sie Ihren Stack vor schnellen Kanal-\u00c4nderungen\u00a0<\/p><\/li><\/ul>\r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 order-1 col-md-6 col-lg-7 mb-5 mb-md-0 pe-md-7 pe-lg-10\">\r\n\r\n                    <img decoding=\"async\" width=\"648\" height=\"413\" src=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet.png\" class=\"img-fluid\" alt=\"Bild f\u00fcr Erkunden Sie neue Ideen ohne hohe Investitionen\u00a0\" sizes=\"(-webkit-min-device-pixel-ratio: 2) and (min-width: 1200px) 648px, (min-resolution: 2dppx) and (min-width: 1200px) 648px, (min-width: 1200px) 1296px, (min-width: 768px) 50vw, 100vw\" srcset=\"https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet.png 1296w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet-300x191.png 300w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet-1024x653.png 1024w, https:\/\/sinch.com\/wp-content\/uploads\/2026\/01\/SI-Conversation-API-Automatic-Fallback-Channel-code-snippet-768x490.png 768w\" \/>\r\n                <\/div>\r\n            <\/div>\r\n\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-13c92ed12b2f169a2c8d2328b2db5db9\" class=\"section section-altblo section-py bg-body\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">PRAKTISCHE ANWENDUNGEN\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Treiben Sie jede Kunden-Konversation an\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Conversational Commerce\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Halten Sie das Engagement der Kunden mit ansprechenden Produkt-Karussells \u00fcber RCS aufrecht und steigern Sie den Umsatz \u00fcber WhatsApp \u2013 alles \u00fcber die Sinch Conversation API.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/headset.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Kundenservice\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Mit der Sinch Conversation API k\u00f6nnen Sie Support-Konversationen \u00fcber jeden Kanal hinweg verwalten, um konsistente und schnelle Hilfe zu bieten.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/user-chat.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Omnichannel-Benachrichtigungen\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Senden Sie Warnungen an den bevorzugten Kanal eines Nutzers, mit automatischem Fallback auf SMS, um sicherzustellen, dass Nachrichten die besten Chancen auf eine Zustellung haben.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-6 col-lg-6\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/megaphone.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Marketing-Kampagnen\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Erstellen Sie eine einzige Kampagne und senden Sie sie \u00fcber mehrere Messaging-Apps, um Ihre Reichweite und Konsistenz zu erh\u00f6hen.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n    <section data-content-type=\"component\" id=\"block-d14f9be2c3f37cb0cd4897f400dd18b4\" class=\"section section-altblo section-py bg-light-subtle\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row align-items-center \">\r\n                                    <div class=\"col-12 col-md-9\">\r\n                        <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                    <div>\r\n                            <p class=\"text-uppercase section-caption text-body-color\">WAS DRIN STECKT\u00a0<\/p>\r\n            \r\n                            <h2 class=\"mb-0 h3\">Leistungsstarke Funktionen\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n\r\n                            \r\n                            \r\n                            \r\n                            \r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"col-12 d-none\">\r\n\r\n                    \r\n                <\/div>\r\n            <\/div>\r\n\r\n                            <div class=\" mt-6 mt-md-7 mt-lg-9\">\r\n                    \n\r\n    \r\n        <div class=\"row cards gy-6 gy-md-7 gy-lg-9 gx-lg-5 \">\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/laptop-connector.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Eine API f\u00fcr \u00fcber 10 Kan\u00e4le\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Treten Sie mit einer einzigen Anfrage mit Kunden \u00fcber SMS, MMS, WhatsApp, Instagram, Facebook Messenger, RCS und mehr in Kontakt.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/connection.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Intelligentes Channeling\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Ein automatisches Fallback von Rich-Kan\u00e4len wie WhatsApp auf SMS h\u00e4lt den Nachrichtenfluss aufrecht, wenn eine Nachricht nicht zugestellt werden kann.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/webhook.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Einheitliche Webhooks\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Erhalten Sie jede eingehende Nachricht und jedes Status-Update \u00fcber einen einzigen Callback, um das Event-Handling zu erleichtern.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/bloc-text.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Vorlagen-Management\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Erstellen und verwalten Sie Vorlagen f\u00fcr Kan\u00e4le wie WhatsApp an einem Ort, um die Konsistenz Ihrer Marke zu gew\u00e4hrleisten.\u00a0Wenn sich die Anforderungen \u00e4ndern, ist es einfach, Aktualisierungen vorzunehmen.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/book-user.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Kontaktverwaltung\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Erstellen und verwalten Sie Kontakte f\u00fcr die Nutzung \u00fcber jeden Kanal hinweg, ohne Wiederholungen.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/api.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Echte Kanal-Abstraktion\u00a0\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Eine einzige API-Aufrufstruktur f\u00fcr alle Kan\u00e4le macht die Entwicklung einfacher als das, was die meisten Wettbewerber bieten k\u00f6nnen.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n            \r\n                <div class=\"col-12 col-md-4 col-lg-3\">\r\n                                        <div class=\"card h-100 bg-transparent d-flex flex-column card-no-paddings\">\r\n                                                    <div class=\"card-body d-flex flex-column gap-3 gap-md-4 \">\r\n                        <div>\r\n                                                            <div class=\"card-icon mb-4 text-accent\">\r\n                                    <svg aria-hidden=\"true\" width=\"48\" height=\"48\" data-url=\"https:\/\/sinch.com\/wp-content\/plugins\/sinch-core\/assets\/icons\/sinch\/chat-stack-audio-video.svg\"><\/svg>\r\n                                <\/div>\r\n                            \r\n                                                        <h3 class=\"card-title text-accent mb-0 fw-bold h6\"\r\n                                                                >\r\n                                Mehrere Kan\u00e4le\u00a0                            <\/h3>\r\n                                                            <div class=\"card-text fs-sm text-body-color mb-0 mt-2\"\r\n                                                                        >\r\n                                    Die Conversation API bietet Support f\u00fcr \u00fcber 10 Kan\u00e4le und gibt Ihnen damit einige der meisten Optionen in der Branche.\u00a0                                <\/div>\r\n                                                                                <\/div>\r\n                                                                    <\/div>\r\n                                <\/div>\r\n\r\n            \r\n                        <\/div>\r\n                    <\/div>\r\n\n\r\n                <\/div>\r\n            \r\n            \r\n            \r\n                    <\/div>\r\n    <\/section>\r\n\r\n\n\n\r\n        <section data-content-type=\"component\" id=\"faq_1\" class=\"section section-py bg-light bg-light\" data-theme=\"light\">\r\n            <div class=\"container\">\r\n                                    <div class=\"row\">\r\n                        <div class=\"col-12 col-lg-9 offset-lg-1\">\r\n                            <div class=\"d-flex flex-column gap-3 gap-lg-4\">\r\n\r\n                                        <div>\r\n            \r\n                            <h2 class=\"mb-0 h3\">H\u00e4ufig gestellte Fragen\u00a0<\/h2>\r\n                    <\/div>\r\n\r\n                                                            <\/div>\r\n                        <\/div>\r\n                    <\/div>\r\n                                <div class=\"row justify-content-lg-center mt-6 mt-md-7 mt-lg-9\">\r\n                    <div class=\"col-12 col-lg-10\">\r\n                        <div class=\"accordion accordion-faq faq d-flex flex-column gap-3\">\r\n\r\n                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-1\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-1\"\r\n                                            aria-expanded=\"true\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-1\">\r\n                                            Was ist eine Omnichannel-Messaging API?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-1\"\r\n                                        class=\"accordion-collapse collapse show\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-1\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Mit einer Omnichannel-Messaging API m\u00fcssen Sie nur einmal entwickeln und k\u00f6nnen \u00fcber eine einzige Integration Kunden \u00fcber\u00a0<a href=\"https:\/\/sinch.com\/messaging\/sms-api\/\">SMS<\/a>,\u00a0<a href=\"https:\/\/sinch.com\/messaging\/whatsapp-business-api\/\">WhatsApp<\/a>, Instagram, Facebook Messenger, RCS und mehr ansprechen.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-2\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-2\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-2\">\r\n                                            Was ist der Unterschied zwischen Omnichannel- und einer Multichannel-Messaging API?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-2\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-2\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Beide bieten Support f\u00fcr viele Kan\u00e4le, aber eine Omnichannel-\u00a0<a href=\"https:\/\/sinch.com\/messaging\/\">Messaging API<\/a>\u00a0verf\u00fcgt \u00fcber ein einheitliches\u00a0Management \u2013 gemeinsame Vorlagen, Webhooks und Fallback \u2013 sodass Sie separate Code-Pfade vermeiden.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-3\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-3\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-3\">\r\n                                            Wenn ich diese API verwende, kann ich dann immer noch auf kanalspezifische Funktionen zugreifen?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-3\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-3\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Ja. H\u00e4ufige Funktionen sind\u00a0optimiert, und\u00a0wenn Sie erweiterte Funktionalit\u00e4ten ben\u00f6tigen,\u00a0k\u00f6nnen Sie\u00a0<a href=\"https:\/\/sinch.com\/messaging\/conversation-api\/channels\/\">kanalspezifische F\u00e4higkeiten<\/a>\u00a0durchreichen.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-4\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-4\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-4\">\r\n                                            Wie funktioniert das Fallback?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-4\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-4\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Legen Sie in Ihrem API-Aufruf einfach\u00a0eine\u00a0<a href=\"https:\/\/sinch.com\/messaging\/conversation-api\/intelligent-routing-webhooks\/\">priorisierte Kanal-Reihenfolge<\/a>\u00a0fest. Wenn WhatsApp fehlschl\u00e4gt, probiert die API automatisch SMS oder Ihre n\u00e4chste Wahl aus.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-5\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-5\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-5\">\r\n                                            Wie integriere ich die Sinch Conversation API?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-5\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-5\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>F\u00fcr den Einstieg\u00a0ben\u00f6tigen Sie eine Anwendung oder ein System zur\u00a0<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/getting-started\">Integration mit der Conversation API<\/a>,\u00a0sowie\u00a0Entwicklungsressourcen:\u00a0<\/p><p class=\"mb-0\">1. Erstellen Sie Ihr Projekt und Ihre App im Sinch-Dashboard, um Ihre Zugangsdaten zu erhalten\u00a0<br><span style=\"font-family: inherit\">2. Senden Sie eine Nachricht mithilfe einer einzigen API-Anfrage\u00a0<br><\/span><span style=\"font-family: inherit\">3. Erhalten Sie alle Antworten in einem einzigen einheitlichen Webhook\u00a0<\/span><\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-6\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-6\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-6\">\r\n                                            F\u00fcr welche Kan\u00e4le bietet die Omnichannel-Messaging API Support?\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-6\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-6\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">\u00dcber die Sinch Conversation API\u00a0wird Support f\u00fcr\u00a0<a href=\"https:\/\/developers.sinch.com\/docs\/conversation\/channel-support\">\u00fcber 10 Kan\u00e4le<\/a>\u00a0geboten, darunter WhatsApp, SMS, MMS, RCS, Instagram, Facebook Messenger, Viber und mehr.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-7\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-7\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-7\">\r\n                                            Wie ist die Preisgestaltung strukturiert?\u00a0\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-7\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-7\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p>Die Preisgestaltung erfolgt nach dem Pay-as-you-go-Prinzip.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                            \r\n                                <div class=\"accordion-item rounded-lg\">\r\n                                    <div\r\n                                        id=\"title-block-234b42bcde76f581879729d0b4e47a56-8\"\r\n                                        class=\"accordion-header\">\r\n\r\n                                        <button\r\n                                            class=\"accordion-button p-4 p-md-5 collapsed\"\r\n                                            type=\"button\"\r\n                                            data-bs-toggle=\"collapse\"\r\n                                            data-bs-target=\"#faq-collapse-block-234b42bcde76f581879729d0b4e47a56-8\"\r\n                                            aria-expanded=\"false\"\r\n                                            aria-controls=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-8\">\r\n                                            Was sind die Sicherheits- und Compliance-Standards?\u00a0                                        <\/button>\r\n\r\n                                    <\/div>\r\n                                    <div\r\n                                        id=\"faq-collapse-block-234b42bcde76f581879729d0b4e47a56-8\"\r\n                                        class=\"accordion-collapse collapse\"\r\n                                        aria-labelledby=\"title-block-234b42bcde76f581879729d0b4e47a56-8\">\r\n                                        <div class=\"accordion-body content-body px-4 px-md-5 pb-5 pb-md-6 pt-3\">\r\n                                            <p class=\"mb-0\">Sie ist nach\u00a0ISO 27001 zertifiziert\u00a0und enth\u00e4lt AI-Modelle, um betr\u00fcgerischen Traffic wie Artificially Inflated\u00a0Traffic (AIT) zu erkennen und zu blockieren. Die Plattform hilft Ihnen bei der Verwaltung von DSGVO, TCPA und\u00a0<a href=\"https:\/\/sinch.com\/blog\/sms-compliance-guide\/\">anderen Compliance-Anforderungen<\/a>\u00a0mit Tools f\u00fcr die Einwilligung und sicherer Datenverarbeitung.\u00a0<\/p>                                                                                    <\/div>\r\n                                    <\/div>\r\n                                <\/div>\r\n                                                                                    <\/div>\r\n                        <script type=\"application\/ld+json\">{\"@context\":\"https:\/\/schema.org\",\"@type\":\"FAQPage\",\"@id\":\"https:\/\/sinch.com\/de\/messaging\/capabilities\/omnichannel-messaging-api\/\",\"mainEntity\":[{\"@type\":\"Question\",\"name\":\"Was ist eine Omnichannel-Messaging API?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Mit einer Omnichannel-Messaging API m\u00fcssen Sie nur einmal entwickeln und k\u00f6nnen \u00fcber eine einzige Integration Kunden \u00fcber\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/sms-api\/&quot;&gt;SMS&lt;\/a&gt;,\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/whatsapp-business-api\/&quot;&gt;WhatsApp&lt;\/a&gt;, Instagram, Facebook Messenger, RCS und mehr ansprechen.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Was ist der Unterschied zwischen Omnichannel- und einer Multichannel-Messaging API?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Beide bieten Support f\u00fcr viele Kan\u00e4le, aber eine Omnichannel-\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/&quot;&gt;Messaging API&lt;\/a&gt;\u00a0verf\u00fcgt \u00fcber ein einheitliches\u00a0Management \u2013 gemeinsame Vorlagen, Webhooks und Fallback \u2013 sodass Sie separate Code-Pfade vermeiden.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Wenn ich diese API verwende, kann ich dann immer noch auf kanalspezifische Funktionen zugreifen?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Ja. H\u00e4ufige Funktionen sind\u00a0optimiert, und\u00a0wenn Sie erweiterte Funktionalit\u00e4ten ben\u00f6tigen,\u00a0k\u00f6nnen Sie\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/conversation-api\/channels\/&quot;&gt;kanalspezifische F\u00e4higkeiten&lt;\/a&gt;\u00a0durchreichen.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Wie funktioniert das Fallback?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Legen Sie in Ihrem API-Aufruf einfach\u00a0eine\u00a0&lt;a href=&quot;https:\/\/sinch.com\/messaging\/conversation-api\/intelligent-routing-webhooks\/&quot;&gt;priorisierte Kanal-Reihenfolge&lt;\/a&gt;\u00a0fest. Wenn WhatsApp fehlschl\u00e4gt, probiert die API automatisch SMS oder Ihre n\u00e4chste Wahl aus.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Wie integriere ich die Sinch Conversation API?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;F\u00fcr den Einstieg\u00a0ben\u00f6tigen Sie eine Anwendung oder ein System zur\u00a0&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/getting-started&quot;&gt;Integration mit der Conversation API&lt;\/a&gt;,\u00a0sowie\u00a0Entwicklungsressourcen:\u00a0&lt;\/p&gt;&lt;p class=&quot;mb-0&quot;&gt;1. Erstellen Sie Ihr Projekt und Ihre App im Sinch-Dashboard, um Ihre Zugangsdaten zu erhalten\u00a0&lt;br&gt;&lt;span style=&quot;font-family: inherit&quot;&gt;2. Senden Sie eine Nachricht mithilfe einer einzigen API-Anfrage\u00a0&lt;br&gt;&lt;\/span&gt;&lt;span style=&quot;font-family: inherit&quot;&gt;3. Erhalten Sie alle Antworten in einem einzigen einheitlichen Webhook\u00a0&lt;\/span&gt;&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"F\u00fcr welche Kan\u00e4le bietet die Omnichannel-Messaging API Support?\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;\u00dcber die Sinch Conversation API\u00a0wird Support f\u00fcr\u00a0&lt;a href=&quot;https:\/\/developers.sinch.com\/docs\/conversation\/channel-support&quot;&gt;\u00fcber 10 Kan\u00e4le&lt;\/a&gt;\u00a0geboten, darunter WhatsApp, SMS, MMS, RCS, Instagram, Facebook Messenger, Viber und mehr.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Wie ist die Preisgestaltung strukturiert?\u00a0\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p&gt;Die Preisgestaltung erfolgt nach dem Pay-as-you-go-Prinzip.\u00a0&lt;\/p&gt;\"}},{\"@type\":\"Question\",\"name\":\"Was sind die Sicherheits- und Compliance-Standards?\u00a0\",\"acceptedAnswer\":{\"@type\":\"Answer\",\"text\":\"&lt;p class=&quot;mb-0&quot;&gt;Sie ist nach\u00a0ISO 27001 zertifiziert\u00a0und enth\u00e4lt AI-Modelle, um betr\u00fcgerischen Traffic wie Artificially Inflated\u00a0Traffic (AIT) zu erkennen und zu blockieren. Die Plattform hilft Ihnen bei der Verwaltung von DSGVO, TCPA und\u00a0&lt;a href=&quot;https:\/\/sinch.com\/blog\/sms-compliance-guide\/&quot;&gt;anderen Compliance-Anforderungen&lt;\/a&gt;\u00a0mit Tools f\u00fcr die Einwilligung und sicherer Datenverarbeitung.\u00a0&lt;\/p&gt;\"}}]}<\/script>                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/section>\r\n    \n\n\r\n    <section data-content-type=\"component\"  id=\"form\" class=\"section section-py form-block bg-primary\" data-theme=\"light\">\r\n        <div class=\"container\">\r\n            <div class=\"row justify-content-center\">\r\n                <div class=\"col-12 col-lg-8 justify-content-center\">\r\n\r\n                    <div class=\"\">\r\n\r\n\r\n                        <div class=\"form-block-container shadow-lg bg-body px-5 py-7 p-md-9\" data-theme=\"light\">\r\n\r\n                            \r\n\r\n                                <!-- MARKETING CLOUD Form Container -- Start -->\r\n                                <div class=\"marketing-cloud-form-container\">\r\n                                                                            <div class=\"form-content mb-3\">\r\n                                                                                            <h2 class=\"h5 mb-3\">Sprechen Sie mit einem Experten \u00fcber die Omnichannel-Messaging API\u00a0<\/h2>\r\n                                                                                                                                        <p class=\"content-body text-body-color mb-0\"><p class=\"mb-0\">Entdecken Sie, wie einfach es ist, mit unserer Omnichannel-Messaging API\u00a0nur einmal zu entwickeln\u00a0und SMS, WhatsApp, Instagram und mehr zu erreichen.\u00a0<\/p><\/p>\r\n                                                                                    <\/div>\r\n\r\n                                    \r\n\r\n                                    \r\n                                    <iframe\r\n                                        id=\"marketing-cloud-form\"\r\n                                        class=\"marketing-cloud-iframe\"\r\n                                        data-iframe-params=\"utm_source,utm_medium,utm_campaign,utm_term,utm_content,transid,gclid,intcmp,msclkid\"\r\n                                        src=\"https:\/\/cloud.m.sinch.com\/sinchform1_0?referrer=https%3A%2F%2Fsinch.com%2Fde%2Fwp-json%2Fwp%2Fv2%2Fmessaging_cap%2F192585&#038;lang=de&#038;theme=sinch.com\"\r\n                                        title=\"Sprechen Sie mit einem Experten \u00fcber die Omnichannel-Messaging API\u00a0\"\r\n                                        style=\"width: 100%;\">\r\n                                    <\/iframe>\r\n                                <\/div>\r\n                                <!-- MARKETING CLOUD Container -- Start -->\r\n\r\n\r\n                                                    <\/div>\r\n                    <\/div>\r\n                <\/div>\r\n            <\/div>\r\n        <\/div>\r\n    <\/section>\r\n\r\n","protected":false},"featured_media":178206,"template":"","meta":{"_acf_changed":true},"class_list":["post-192585","messaging_cap","type-messaging_cap","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Omnichannel-Messaging API | Sinch<\/title>\n<meta name=\"description\" content=\"Entwickeln Sie nur einmal mit einer Omnichannel-Messaging API durch die Sinch Conversation API. 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