{"id":169377,"date":"2025-10-17T20:27:23","date_gmt":"2025-10-17T20:27:23","guid":{"rendered":"https:\/\/sinch.com\/?post_type=engage_cust_stories&#038;p=169377"},"modified":"2025-10-17T20:27:25","modified_gmt":"2025-10-17T20:27:25","slug":"actabl","status":"publish","type":"engage_cust_stories","link":"https:\/\/sinch.com\/de\/engage\/customer-stories\/actabl\/","title":{"rendered":"Alice (jetzt Actabl) st\u00e4rkt Kundenbeziehungen mit SMS"},"content":{"rendered":"\n<p>Alice (jetzt Actabl) ist bestrebt, herausragende Kundenerlebnisse zu schaffen. Doch mit mehr Kunden und wachsenden Anforderungen wurde es zu einer Herausforderung, die Kommunikation klar, zeitnah und effizient zu gestalten. Herk\u00f6mmliche Methoden wie E-Mail blieben oft unbemerkt, was es schwierig machte, die Kunden \u00fcber wichtige Aktualisierungen in Echtzeit zu informieren.<\/p>\n\n<h2 class=\"wp-block-heading\">Aufbau einer st\u00e4rkeren Kommunikation mit SMS<\/h2>\n\n<p>Um das Kundenerlebnis zu verbessern, wandte sich Alice (jetzt Actabl) an Sinch Engage. Durch den Versand von SMS-Benachrichtigungen direkt an die Kunden schuf das Team einen schnelleren und zuverl\u00e4ssigeren Kommunikationskanal. Updates, die fr\u00fcher in \u00fcberf\u00fcllten Posteing\u00e4ngen verschwanden, sind jetzt sofort auf den Ger\u00e4ten verf\u00fcgbar, die die Kunden am h\u00e4ufigsten verwenden.<\/p>\n\n<p>Die Umstellung hat nicht nur die Geschwindigkeit verbessert, sondern auch das Vertrauen. Die Kunden sch\u00e4tzten die rechtzeitigen Aktualisierungen, und das Team sparte wertvolle Zeit, indem es weniger manuelle Nachfassaktionen durchf\u00fchren musste.<\/p>\n\n<h2 class=\"wp-block-heading\">Partnerschaften f\u00fcr langfristigen Erfolg<\/h2>\n\n<p>Durch die Einbindung von SMS in die t\u00e4glichen Arbeitsabl\u00e4ufe hat Alice (jetzt Actabl) die Kundenkommunikation ver\u00e4ndert. Das Unternehmen bietet nun zeitnahe, personalisierte Updates, die die Beziehungen st\u00e4rken und einen messbaren Mehrwert liefern.<\/p>\n\n<p>Und mit Sinch Engage (ehemals MessageMedia) als Partner verf\u00fcgt Alice (jetzt Actabl) \u00fcber die Tools und die Unterst\u00fctzung, die das Unternehmen ben\u00f6tigt, um weiterhin erstklassige Kundenerlebnisse zu schaffen.<\/p>\n","protected":false},"featured_media":166900,"template":"","meta":{"_acf_changed":false},"customer_stories_industry":[671],"customer_stories_products":[],"class_list":["post-169377","engage_cust_stories","type-engage_cust_stories","status-publish","has-post-thumbnail","hentry","customer_stories_industry-hotel-und-gastgewerbe"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Actabl verbessert Kundenkommunikation mit SMS | Sinch Engage<\/title>\n<meta name=\"description\" content=\"Alice nutzt Sinch Engage, um 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