#1 NetSuite SMS integration

Add texting to any NetSuite workflow

Send, receive, and automate SMS & MMS directly inside NetSuite. Easily create messages, assign recipients, and trigger real-time updates — with every conversation automatically stored on the record.

  • Always-on support, with local experts available 24/7

  • Native NetSuite integration across CRM, ERP & FSM

  • NEW: AI-powered SMS workflow configuration, describe what you need and we build it for you

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Join thousands of top brands using Sinch Engage (formerly MessageMedia) to send messages everyday

Fantastic Service and Great Built for NetSuite Product

The process from call to onboarding couldn’t have been better, with outstanding service and customization. A great team and a great product embedded in NetSuite for a seamless 360-degree view of our customer interactions.

Sinch Engage Rocks

The power of sending SMS and MMS messages to our customers has been astounding. Onboarding and implementation processes…[were] a breeze. Awesome customer service!

Best Hands-on SuiteApp Ever

Engage is an amazing SMS/MMS platform for your NetSuite and business needs. Easy install, hand holding the entire way, and several months in, we’re still getting top-notch service and support.

Excellent Integration and Customer Support Team

I can’t say enough good things about SMS for NetSuite by Sinch Engage. We’ve been using it for years, and it’s been a game-changer for our team, streamlining communication with our customers. It’s super easy to use and intuitive.

Highly Recommend!

Sinch Engage has been fantastic. It was easy to implement. The team is very communicative, and the interface is easy to use. We have recently launched and our early indicators are that this has been a WIN for our sales team.

Everything you need for text messaging inside NetSuite

Automate, personalize, and track every SMS & MMS directly inside NetSuite – no extra tools required.

Why NetSuite Teams Love Us

Messaging built to keep up with your business and your teams

From AI-powered workflows to one-on-one messaging and complete record visibility, Sinch Engage helps NetSuite teams use real-time and automated texting to coordinate faster, reduce manual work, and keep operations moving. 

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NetSuite-native integration
Fast, no-code setup
AI-powered SMS workflows
Enterprise-grade compliance
Global SMS & MMS deliverability
Real-time alerts & notifications
Two-way messaging on every record
24/7 support
Automated reminders & updates
NetSuite-native integration
Fast, no-code setup
AI-powered SMS workflows
Enterprise-grade compliance
Global SMS & MMS deliverability
Real-time alerts & notifications
Two-way messaging on every record
24/7 support
Automated reminders & updates

Conversational Messaging

Two-way SMS & MMS directly inside NetSuite

Send instant SMS and MMS from any record and keep every conversation visible, organized, and synced across your NetSuite teams.

  • Send real-time messages for alerts, updates, and confirmations

  • Manage replies on the record for complete conversation history at the contact level 

  • Speed up coordination across field teams, support, and operations

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AI-Powered Automation

Build smart SMS workflows in minutes

Our AI automatically identifies the right records, assigns recipients, and generates personalized SMS content for you. Sit back while launching accurate, error-free workflows for order updates, service alerts, inventory updates, and more.

  • Speed up deployment with AI-guided, no-code configuration (simply describe what you need)

  • Build workflows for real ops use cases like orders, service, and reminders

  • Reduce configuration errors – the integration is designed to troubleshoot itself

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Batch Messaging & Templates

Scale your messaging with saved searches & templates

Send high-volume SMS & MMS through batch messaging right from your NetSuite workflows. Help your teams communicate accurately and on time, every time.

  • Message specific audiences using saved searches and custom filters

  • Use templates & merge fields for easy personalization to drive more trust and engagement

  • Trigger batch sends automatically for reminders, alerts, and updates for multiple recipients

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NetSuite text messaging use cases

How companies use NetSuite SMS & MMS with the Sinch Engage integration

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Delivery Management

Keep customers informed with automated SMS updates for order tracking and delivery confirmations, including MMS capabilities for proof of delivery.
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Field Service Communications

Coordinate with field technicians through real-time SMS notifications, improving response times and customer satisfaction.
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IT Notification

Integrate SMS with your tech stack to automatically send IT notifications for enhanced security and operational efficiency.
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Customer support follow-ups

Use AI-powered SMS workflows to send automated satisfaction surveys after support tickets are resolved.
“We’ve reduced phone calls – both inbound and outbound – regarding order inquiries, and we’ve increased our customer service levels, letting customers know when items are ready.”
400,000+
units
16
locations
Jim Swane Senior Manager at Appliance Parts Company
Read the customer story

FAQs

Common questions about NetSuite SMS

Sinch Engage connects directly to NetSuite CRM, ERP, and FSM, letting you send, receive, and automate SMS & MMS from any record, saved search, or workflow—no coding required.

No, you don’t need a developer or any technical skills to use this integration. Sending SMS and MMS is easy and if you ever run into issues, we have a global support team and NetSuite messaging experts ready to answer any questions 24/7 via email and chat.

You can send one-time broadcasts, personalized messages, and automated workflows (e.g., reminders, order updates, alerts) based on NetSuite triggers and saved searches.

We support CRM (leads, contacts, customers), transaction (sales orders, item fulfilments, invoices) and field service management record types.

Yes, you absolutely can. You can use NetSuite saved searches, custom fields, and customer records to build dynamic SMS audiences.

AI from both NetSuite and Sinch assists with identifying recipients, generating personalized content, and filling in workflow fields—reducing errors and setup time.

Yes. Built-in compliance tools handle opt-outs, consent, and carrier rules—ensuring messages send reliably and safely.

Why NetSuite Teams Choose Us

A trusted messaging platform that adapts to your business needs

Sinch Engage makes messaging in NetSuite simple. No extra tools. No complex setup. Just fast, reliable communication right where your teams work. Get AI-driven workflow configuration, two-way SMS & MMS right from your records, and complete visibility across all touchpoints. 

As a global messaging provider for over 20 years, we’ve helped businesses cut through the noise with 90% open rates and 36% click-through rates—results that speak for themselves.

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Easy setup

Get started in a few clicks. You can even try it free—no commitments, no credit card needed.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.

Experience SMS for NetSuite with a guided walkthrough

Our experts are ready to answer all your questions. Tell us more about your business so we can help you best.