Highly Rated, Loved by 7,000+ Teams

Follow up faster & close more deals with native Zoho SMS

When messaging lives inside Zoho, everything moves faster. Automate SMS/MMS campaigns, reply instantly from a unified inbox, and convert more leads with two-way texting.

  • Proven to convert with 85% quote-to-sale performance

  • Install in minutes with no-code setup and expert support

  • Send confidently with Tier-1 deliverability and security

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Sinch Engage SMS for Zoho
Join thousands of top brands using Sinch Engage (formerly Smooth Messenger, MessageMedia) to send messages everyday
This is a fantastic tool that integrates quick and easy, but also gives the Purchaser a lot of control. We used it to connect with our vendors and our new business, both with great success.
Dakota Tegan
We’ve used 3 other platforms and even tried to develop one for our needs, but [this integration] made everything significantly easier for us. Highly recommended if it suits your needs.
Josh Oastler
We are delighted with the SMS services contained within Zoho CRM. Communication between us and our clients has improved significantly with the introduction of the SMS tool.
Leanne Kelly
Customer service has been fantastic! We started with Twilio and it was such a smooth transition and we have had no issues as we have moved over!
Brenda Reid
Has been the great solution for messaging our client right out of Zoho with minimal issues, and the issues we have had were addressed promptly. Would recommend!
Nathan Stewart

Everything you need for messaging inside Zoho

Run conversations, automation, and campaigns faster from one seamless messaging hub.

7,000+ installs
Enterprise-grade security & compliance
24/7 global support
Unified team inbox
Simple, no-code setup
Push notifications & alerts
MMS-ready messaging
Tier-1 global deliverability
Native Zoho CRM workflows
Dedicated local & toll-free numbers
7,000+ installs
Enterprise-grade security & compliance
24/7 global support
Unified team inbox
Simple, no-code setup
Push notifications & alerts
MMS-ready messaging
Tier-1 global deliverability
Native Zoho CRM workflows
Dedicated local & toll-free numbers

Why Zoho Teams Love Us

The top-rated messaging platform trusted by thousands

Fast setup, powerful automation, and unmatched deliverability — all built to help Zoho teams save time while driving business impact. 

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Unified Two-Way SMS & MMS

Real-time conversations from one unified inbox

See every message, reply instantly, and stay aligned as a team with one shared inbox built seamlessly into your CRM.

  • Respond instantly with a unified inbox for all inbound and outbound SMS and MMS

  • Stay aligned as a team with shared message history and ability to assign conversation threads 

  • Never miss a message with push notifications and Zoho alerts

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Automated Workflows

Easily trigger the right message at the right time

Use Zoho’s native workflow tools to automate reminders, follow-ups, and confirmations — ensuring the right customers get timely updates on autopilot.

  • Automate key touchpoints like reminders, follow-ups, and status updates

  • Use native Zoho workflows to trigger SMS/MMS with no coding required

  • Keep messages secure and on-brand with templates, autoresponders, and compliance tools

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Bulk Messaging & Templates

Send high-impact campaigns in minutes

Create personalized templates, send large-scale SMS/MMS campaigns, and track every message directly in Zoho — so your team can get more ROI from texting.

  • Launch bulk campaigns fast with templates for promotions, alerts, and updates

  • Include rich media in texts with MMS which allows for PDF attachments, images, GIFs, and audio. 

  • Track results easily with conversations and message logs 

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Zoho text messaging use cases

How companies use Zoho SMS & MMS with Sinch Engage

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Sales & lead nurturing

Convert prospects with timely automated SMS communications integrated directly into your Zoho Flows. Build personalized campaigns and respond to leads in real-time.
Image for Automated reminders

Automated reminders

Reduce no-shows and manage cancellations efficiently with automated SMS reminders for upcoming appointments and events sent directly from Zoho CRM.
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Customer engagement

Manage inbound inquiries and customer support waiting times by enabling two-way conversational messaging between customers and your support team.
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Marketing Campaigns

Create and send bulk SMS campaigns with personalized templates and manage responses with conversational messaging, all within your familiar Zoho CRM interface.

On average, our time to convert is about half an hour.

“SMS is a magic bullet for Replace My Part. I use it primarily for quoting, but it’s also nice for people to know they’re dealing with a human…I’m a software guy, and integrations are often painful. Sinch SMS for Zoho CRM was not – it worked straightaway”
85%
quote to sale conversion
30m
sales conversion
Brad Jeffery Owner, Replace My Part

FAQs

Quick answers to help you get started faster.

No — setup takes just a few minutes and requires zero coding. Most teams install, connect their number, and start sending messages the same day.

Yes. Every message, reply, and workflow-triggered send is automatically logged on the contact record, so your team always has the full conversation history in one place.

Absolutely. You can trigger SMS/MMS from Zoho Flows, blueprints, automation rules, and common CRM events — no extra tools needed.

Yes — MMS is fully supported, making it easy to send photos, confirmations, quotes, and rich content directly through Zoho CRM.

Yes — Sinch is a Tier-1 provider with 600+ direct carrier connections, ensuring the highest deliverability and fastest routing for Zoho teams around the world.

We automatically handle opt-outs, consent, and compliance for regulated markets. If a customer texts STOP, future sends are automatically blocked.

You’ll have access to 24/7 global support via chat and email, plus step-by-step guides for installation, workflows, and MMS campaigns.

Image for The messaging platform built for Zoho teams that want results

Why Zoho Teams Choose Us

The messaging platform built for Zoho teams that want results

Sinch Engage brings together real-time conversations, automated workflows, and high-performing campaigns—all directly in your Zoho CRM. With seamless setup, enterprise-grade reliability, and global deliverability, Zoho teams get a messaging experience that’s fast, intuitive, and built to scale.

As a global messaging provider for over 20 years, we’ve helped businesses cut through the noise with 90% open rates and 36% click-through rates—results that speak for themselves.

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Easy setup

Get started in a few clicks. You can even try it free—no commitments, no credit card needed.

Excellent customer support

We’re always here to help—with 24/7 live chat and email support (you won’t get that elsewhere).

Unmatched deliverability

We have a global network of over 600 direct carrier connections so you can send reliably, anywhere.

Secure & Compliant

Tier 1 security features, carrier-approved messaging, and full GDPR & TCP compliance.

Experience SMS for Zoho with a Guided Walkthrough

Our experts are ready to answer all your questions. Tell us more about your business so we can help you best.